Refund policy

At Dr. Foams, we are committed to delivering skincare of the highest quality. If you are not entirely satisfied with your order, we are here to help.

• 7-Day Window: We gladly accept returns and exchanges within 7 days of your delivery date.

• Condition of Items: For hygiene and safety reasons, products must remain unused, unopened, and in their original packaging with all seals intact.

• Damaged or Incorrect Goods: If your parcel arrives damaged or you receive an incorrect item, please report it to us immediately via our official email or helpline.

• Verification: To process your claim swiftly, please provide your order number and ensure the original receipt and courier security flyer are kept intact.

• Resolution: Once your claim is verified by our team, you will receive a prompt full refund or a free replacement.